Never Settle
If any bottle is not to your liking, we'll credit your order.
We know—it’s a bold guarantee. But we’re confident in it, because we’ve got a rigorous regimen for selecting, presenting, and delivering world-class wines. It includes:
Curation that guarantees only the finest bottles
Our experts taste and evaluate over 20,000 wines a year, selecting only the ones that exceed their expectations. Just one out of every 18 makes the cut.
Content that highlights what makes each wine special
We tell the fascinating stories behind each bottle, delivering knowledge and insight that will resonate with novices and aficionados alike.
Personalized recommendations based on your favorites
We use your ratings to individualize your Wine Access experience and recommend more wines you’ll love.
Climate-controlled shipping
By checking weather patterns for heat waves and cold snaps, we make sure your wine avoids extreme temperatures and arrives at your door in perfect condition.
Returns
We never settle in our hunt for the bottles that define the art of wine—and don't want our members to settle either. There is no time limit for returns or exchanges nor do we charge restocking fees. In certain cases, we will email you a prepaid print-at-home label and have you either return the shipment to a FedEx/UPS location or schedule a day for FedEx/UPS to pick up your shipment.
Cancellations
If you need to cancel your order, please contact us as soon as possible. For orders that have yet to ship from our warehouses, we will cancel your order and issue a full refund or store credit—whichever you’d prefer.
Damaged in Transit
If you receive items that have been damaged during transit, please contact Member Services within 7 days from delivery date and include an image and description of the damage if possible. We will replace the damaged products if we have additional stock on hand; otherwise, we will issue a full refund or store credit—whichever you’d prefer.
Contact
help@wineaccess.com
1 866 946 3923
Monday–Friday
7am–5pm Pacific